Effective Date: May 23, 2026

1. Introduction

Imperial Topup (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website or use our Services. By using our Site, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

(a) Account Information: Full name, email address, and password when you register an account.
(b) Payment & Transaction Data: Mobile banking details (Bkash, Nagad, Rocket), transaction IDs, deposit amounts, and purchase history. Sensitive payment credentials are processed through secure third‑party gateways and are never stored on our servers.
(c) Game Identifiers: Player ID / UID, in‑game nickname, and server region required to fulfill your orders.
(d) Technical & Usage Data: IP address, browser type, device information, pages visited, and timestamps. We collect this automatically through cookies and similar technologies.
(e) Communication Data: Messages you send to our support team via WhatsApp, chatbot, or email.

3. How We Use Your Information

Your data is used exclusively for the following purposes:
(a) To process and deliver your orders accurately and efficiently;
(b) To verify payment transactions and prevent fraud;
(c) To communicate with you about your orders, account status, and support requests;
(d) To improve our Site, Services, and user experience;
(e) To comply with legal obligations under Bangladeshi law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
(a) Service Providers: With trusted third parties that help us operate our platform (e.g., Supabase for database hosting, Vercel for hosting, payment gateways). These providers are contractually bound to protect your data.
(b) Legal Obligations: If required by law, court order, or governmental authority in Bangladesh.
(c) Protection of Rights: To investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms.

5. Data Storage & Security

Your personal data is stored on secure servers provided by Supabase and is protected by industry‑standard encryption protocols (SSL/TLS). We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Transaction records are retained for a minimum period required by Bangladeshi tax and commercial regulations. You may request deletion of your account and associated data at any time by contacting our support team.

7. Your Rights

As a user in Bangladesh, you have the following rights regarding your personal data:
(a) Access: You may request a copy of the personal data we hold about you.
(b) Correction: You may update or correct inaccurate information through your Profile page or by contacting us.
(c) Deletion: You may request the deletion of your account and associated data.
(d) Opt‑Out: You may unsubscribe from promotional communications at any time.
To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and remember your preferences. You can manage cookie settings through your browser. Please note that disabling cookies may affect the functionality of certain features on our Site.

9. Third‑Party Links

Our Site may contain links to third‑party websites or services (e.g., WhatsApp, Telegram). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third‑party services you interact with.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The “Effective Date” at the top of this page indicates the latest revision. We will notify you of material changes via email or a prominent notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
WhatsApp: +880 1891-978335
Email: support@imperialtopup.com
Address: Imperial Topup, Dhaka, Bangladesh